This policy explains how Atwell Physiotherapy collects, uses and protects personal information. It applies to this website and to information handled by the clinic in connection with its services.
What information we collect
We may collect information you provide when you contact us, request an appointment, complete a form, or otherwise communicate with the clinic. This can include your name, contact details, appointment information and information you choose to include in an enquiry. If you become a patient, health information is collected and handled as part of providing healthcare services.
How we use information
We use information to respond to enquiries, arrange and manage appointments, provide healthcare, communicate with you about our services, improve our website and meet our legal and professional obligations. We do not sell your personal information.
Health information
Health information is sensitive information. We only collect, use and disclose it where reasonably necessary to provide care, manage your treatment, communicate with you, or where authorised or required by law. You can ask our team how your information is recorded, accessed and shared.
Cookies and website services
This website may use essential technical storage and third-party services such as online booking, maps, analytics or embedded content. Those providers may process information in accordance with their own privacy policies. You can control cookies through your browser settings, although some website features may not work correctly if they are disabled.
Disclosure and storage
We may disclose information to service providers who help us operate the clinic or website, and to healthcare or other organisations where this is necessary, authorised by you, or required by law. We take reasonable steps to protect information from misuse, loss and unauthorised access.
Access, correction and concerns
You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. To make a privacy enquiry or complaint, contact us using the details below. We will respond within a reasonable timeframe and work with you to resolve the concern.
Contact us
If you have a question about this policy, contact Atwell Physiotherapy at atwell.reception@perthphysio.com.au or (08) 6269 2012.